Shipping policy

Thank you for shopping at Grason Country Music! All of our custom merchandise is crafted with care and printed or embroidered on-demand just for you. Because we do not hold bulk inventory, your orders take a little extra time to reach your doorstep—a process that directly helps us prevent overproduction and textile waste.

Please review our shipping timelines and guidelines below:

1. Processing & Fulfillment Time

Before an order ships, it must be custom-manufactured.

  • Average Fulfillment Time: 2–5 business days.

  • Production Schedule: Most apparel (hoodies, tees) and accessories (hats, stickers) are printed and packaged within 3 business days, but please allow up to 5 business days during peak seasons or holidays.

  • Notification: You will receive an automated confirmation email with tracking details the moment your item leaves our production facility.

2. Estimated Shipping Times (USA Only)

Once your order has been fulfilled and handed over to the carrier (USPS, FedEx, DHL, etc.), standard domestic transit times apply:

  • Standard Shipping: 3–6 business days in transit.

  • Total Estimated Delivery: Most customers receive their custom items within 5–11 business days from the date the order was placed.

Note: Shipping timelines are carrier estimates and are not strict delivery guarantees.

3. Order Tracking

Every order includes full tracking data. Once your package ships, a confirmation email containing your direct tracking link will be sent to the email address provided at checkout. Please allow 24–48 hours for the carrier to update the initial tracking status.

4. Incorrect Addresses & Undeliverable Packages

Please double-check your shipping address during checkout! If a package is returned to our fulfillment facility due to an incorrect or incomplete address provided at checkout, the customer will be responsible for the cost of re-shipping the item to the corrected address.

5. Lost or Missing Packages

  • Delivered Status: If your tracking link states that your package was "Delivered" but you cannot locate it, please check with neighbors, building managers, or your local post office facility directly. We cannot issue refunds or free replacements for packages where carrier tracking confirms successful delivery.

  • Lost in Transit: If your package is genuinely lost in transit (tracking data has stopped updating for more than 10 business days), please contact us at GrasonCountryMusic@gmail.com so we can file a carrier claim and resolve the issue for you promptly.