Refund policy

At Grason Country Music, all of our custom merchandise is printed on demand specifically for you. Because items are custom made when ordered, we do not accept physical returns or size exchanges.

However, your satisfaction is our top priority! If your order arrives damaged, defective, or misprinted, we will happily send a free replacement or issue a full refund.

How to Request a Refund or Replacement

To request a refund or replacement for a damaged or defective item, please contact our support team at GrasonCountryMusic@gmail.com within 14 days of delivery.

To help us process your request quickly, your email must include:

• Your Full Name and Order Number.

• Clear photographic evidence showing the damage, misprint, or defect.

Please Note: Requests submitted without clear photographic evidence cannot be processed. Because items are custom printed upon ordering, we cannot offer refunds or exchanges for buyer’s remorse or incorrect size selection. Please consult our sizing charts carefully before completing your purchase.

Lost Packages

If your package is lost in transit by the shipping carrier:

• Claims must be submitted within 30 days of the estimated delivery date so we can issue a replacement or refund.

• Please note that we cannot issue refunds or replacements if the carrier's tracking information shows the package was successfully delivered to the address provided at checkout.